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Zargo and Torito Mz 93 Pred 2, Holbox, Quintana Roo, Mexico

+52 1 998 189 4816

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Q: How can I have protected my belongings in the room?

A: Each room is equipped with a small complimentary safe box, completely suitable for storing small items such as passports, jewelry, small tablets, etc. It is worth mentioning that the hotel is not responsible for valuables that are left out of the safe.

A: As the culture of the island reflects, there is a society based on cash transactions, in Holbox (and most of all Mexico), cash is the most common form of payment. Mexican Pesos and US Dollars are accepted everywhere, however it is recommended to carry smaller denominations of money as some local companies often go unchanged. Tickets of $ 100 USD are not generally accepted in the area.

A: Although we have air conditioning, in each room. The hotel was consciously designed using the venturi effect to use the wonderful breeze that comes directly from the Caribbean Sea! We invite you to minimize the use of a / c and help us reduce energy consumption of the island. In addition, each room is also equipped with a ceiling fan!

A: We have six lightweight aluminum bikes for free use on our property. We use a system based on availability (first come first served). If you want to borrow a bike, just ask! We can gladly provide padlock and key.

Q: Which are the options in the island if I need medical assitance

A: There are two medical places that you can attend to if necessary, the first would be the public health office and the second would be a private clinic. Our front desk can always help with addresses and phone numbers should it require medical attention.

A: If you would like to book a massage please let us know and we will reserve a qualified massage therapist for you. This service is done inside your room since we do not have spa facilities.

A: Holbox has a wonderful variety of dining options to offer. Please consult our concierge for restaurant recommendations and bars.

Q: Which one is the best way to move in the island?

A: As for our location, we are located on the quieter side of the island and we are one of the last properties on the left side of the island (On the side of Punta Cocos). To the south is the Biosphere Reserve of Yum Balam and to the right is the center of the population, the strip of hotels and more vegetation. Allowing you to enjoy serene and more private beaches. There are no cars on the island, only bicycles and golf cars. You can rent them on the street or we can call one if you are on the property.

A: We do not have a particular car rental company that can be recommended. Choosing a good rental company can be complicated as the names of renters you may be familiar with (Dollar, Hertz, Avis) are simply franchises that buy the name and do not have the same policies, insurance costs or customer service . Please remember that there are no cars allowed on the Island, you would have to leave it parked in one of the several private parking lots in the town of Chiquilá. Their prices are just starting from $ 50 pesos every 12 hours (this is around $ 3.50 USD)

A: If you prefer to choose not to rent a vehicle, we use a reliable company for all our private transfers from Cancun International Airport to Chiquila. We recommend using this particular service since the drivers are very familiar with the area. The current cost is $ 140 USD for two people; A reservation of 72 hours in advance is required. The service will leave you at the port of Chiquilá, where you will have to take the ferry that crosses it to the Island. Please make sure to consult the ferry timetables for your arrival and departure so that you do not see rushed. We can arrange a return transfer from Chiquilá once you have arrived. For more than two people, please contact us so we can provide you with a quote. To reserve your service, contact us at info@spiritholbox.com with the following information: • Passenger Names • Airline and flight number • Date and time of arrival of the flight to Cancun. We will confirm your transportation by email. Be sure to print it and take it by hand.

A: It is very important that you consult the crossing times as there is a limit on the hours of service. During high season, departures are every half hour. In low season crosses with every hour. From Holbox to Chiquila: the first one is at 5am and the last one is at 8pm From Chiquilá to Holbox: the first one is at 6am and the last one is at 9:30 pm We recommend that you check schedules 48 hours before your arrival and / or departure.

A: Spirit Holbox is a family run hotel and we accept children of all ages. Please note that children over 12 years of age will be considered as an extra person if the maximum occupancy of the room is exceeded.